Cookies Policy

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit websites. Key Cookie Characteristics: Size and Content: - Usually contain from a few bytes to a few kilobytes of information - Store text data such as session identifiers, user preferences - Cannot contain viruses or malicious code - Do not have access to other files on your device How Cookies Work: - A website sends a cookie to your browser upon first visit - The browser stores the cookie on your device - On subsequent visits, the browser sends the cookie back to the server - The server uses cookie information to personalize the experience Purposes of Use: - Ensuring website operation - Remembering your preferences and settings - Analyzing site usage - Personalizing content and advertising - Ensuring security Cookies are widely used to ensure website operation and improve their efficiency, as well as to provide information to website owners.

We use cookies for various purposes to ensure optimal platform operation and improve your user experience. User Authentication: - Maintaining your session after login - Remembering your credentials (if you selected this option) - Ensuring secure access to your account - Preventing unauthorized access Saving Preferences: - Remembering selected interface language - Saving currency for displaying amounts - Dashboard display settings - Notification preferences Platform Usage Analysis: - Understanding which features are most popular - Identifying problematic areas of the user interface - Analyzing user behavior to improve UX - Collecting visit statistics Performance Improvement: - Caching data to speed up page loading - Optimizing platform operation - Reducing server load Ensuring Security: - Detecting suspicious activity - Preventing fraud - Protection against automated attacks - Data integrity verification Content Personalization: - Displaying relevant information - Recommendations based on your activity - Adapting the interface to your needs

We use various types of cookies depending on their function and storage duration. By Functionality: 1. Necessary Cookies (Strictly Necessary): - Critical for platform operation - Provide basic functions such as navigation and access to protected areas - Cannot be disabled - Examples: session identifier, authentication token, shopping cart 2. Functional Cookies: - Allow the platform to remember your choices - Provide extended functionality and personalization - Can be disabled, but this may affect functionality - Examples: interface language, currency, dashboard settings 3. Analytical Cookies (Analytics): - Help understand how visitors use the platform - Collect information anonymously - Used to improve platform operation - Examples: Google Analytics, Yandex.Metrica 4. Marketing Cookies: - Track your visits to various sites - Used to display relevant advertising - May be set by our advertising partners - Examples: retargeting, personalized advertising By Duration: 1. Session Cookies: - Temporary cookies that are deleted when the browser is closed - Used to maintain state during your visit - Not stored on the device after closing the browser 2. Persistent Cookies: - Remain on your device for a specific period - Used to remember your preferences between sessions - Have a set expiration date - Can be stored from a few days to several years

These cookies are strictly necessary for platform operation and cannot be disabled in our systems. Examples of Necessary Cookies: Authentication and Security: - session_id: unique identifier of your session - auth_token: token for verifying your authentication - csrf_token: protection against cross-site request forgery - secure_flag: secure connection indicator Session Management: - user_preferences: temporary storage of session settings - session_timestamp: session start time - last_activity: last activity time for automatic logout Platform Functionality: - load_balancer: routing to the correct server - cookie_consent: remembering your cookie preferences - feature_flags: access control to features Without these cookies, the platform cannot function properly: - You will not be able to log in - Your actions will not be saved between pages - Some security features will not work - Your preferences will not be applied These cookies are not used to track your activity on other sites and do not collect information for marketing purposes.

These cookies allow the platform to remember your choices and provide extended personalized features. Examples of Functional Cookies: Interface Preferences: - language: selected interface language (ru/en) - currency: preferred currency for display - timezone: your time zone - theme: design theme (if multiple themes available) Dashboard Settings: - dashboard_layout: widget placement on the main page - default_view: default view (list/cards) - items_per_page: number of items per page - column_order: column order in tables Usability: - remember_me: remembering login for next entry - tour_completed: mark of completing intro tour - dismissed_notifications: closed notifications Disabling Impact: If you disable functional cookies: - Interface language will reset to default on each visit - Dashboard settings will not be saved - You will need to enter login each time - You will see the same hints and notifications repeatedly The platform will work, but your user experience may be less convenient.

We use analytical cookies to collect information about how visitors use our platform. This information helps us improve platform operation and understand user needs. Analytical Services Used: Google Analytics: - Collects anonymous visit data - Analyzes user behavior on the site - Helps understand which pages are most popular - Tracks conversions and funnels Google Analytics Cookies: - _ga: distinguishes users (2 year duration) - _gid: distinguishes users (24 hour duration) - _gat: used to regulate request frequency Yandex.Metrica: - Alternative analytics tool - Click and scroll maps - Webvisor for user behavior analysis Collected Information: About Visits: - Number of visitors and page views - Traffic sources (where visitors came from) - Session duration - Bounce rate About Behavior: - Which pages are visited - Page viewing sequence - Actions on pages (clicks, scrolling) - Platform feature usage Technical Information: - Browser type and operating system - Screen resolution - Browser language - Internet service provider (without personal identification) Important: - All data is collected in anonymized form - IP addresses are masked for privacy protection - We do not link analytical data to your identity - Data is used only to improve the platform

Some cookies are set by third parties with our consent to provide specific services. Categories of Third-Party Cookies: Payment Systems: - Cookies from payment providers for payment processing - Ensure transaction security - Prevent fraud - Examples: Stripe, PayPal Analytical Services: - Google Analytics - Yandex.Metrica - Mixpanel (for user behavior analysis) Customer Support Services: - Chat widgets (Intercom, Zendesk) - Ticketing systems - Knowledge base Social Media: - Share buttons and social network widgets - Facebook, Twitter, LinkedIn - May track your visits even if you don't interact with them Control Over Third-Party Cookies: Privacy: - Third-party cookies are governed by the privacy policies of respective companies - We have no direct control over these cookies - We recommend reviewing third-party privacy policies How to Manage: - You can disable third-party cookies in browser settings - Use browser extensions to block trackers - Opt out of personalized advertising through service settings Our Commitments: - We only work with reliable third parties - We require partners to comply with high privacy standards - We regularly review the list of third-party services used - We minimize the number of third-party cookies

We use both session cookies, which are deleted when the browser is closed, and persistent cookies, which remain on your device for a specific period. Session Cookies: Characteristics: - Active only during your site visit - Automatically deleted when browser is closed - Have no set expiration date Usage: - Maintaining state during session - Managing shopping cart or forms - Temporary settings Examples: - session_id: current session identifier - temp_data: temporary form data Persistent Cookies: Storage Periods: Short-term (up to 30 days): - Cookies for temporary preferences - Short-term campaign tracking - Security cookies Medium-term (1 month to 1 year): - Functional cookies - Most analytical cookies - Device remembering cookies Long-term (more than 1 year): - Cookies for permanent preferences - Some analytical cookies (e.g., _ga - 2 years) - Cookies for identifying returning users Specific Durations for Our Cookies: Necessary: - session_id: until browser closure - auth_token: 30 days (or until logout) - csrf_token: until browser closure Functional: - language: 1 year - currency: 1 year - dashboard_settings: 6 months - remember_me: 90 days Analytical: - _ga: 2 years - _gid: 24 hours - _gat: 1 minute You can delete cookies manually through browser settings at any time.

Most web browsers allow you to manage cookies through settings. You can configure your browser to reject all or some cookies, or to notify when cookies are being set. Platform Settings: Cookie Control Panel: - Available on first site visit - Can be changed at any time in settings - Allows selecting categories of permitted cookies Management Categories: - Necessary cookies: always active (cannot be disabled) - Functional cookies: can be enabled/disabled - Analytical cookies: can be enabled/disabled - Marketing cookies: can be enabled/disabled Disabling Consequences: Disabling Functional Cookies: - Settings will not be saved between sessions - Will need to select language and currency each time - Dashboard widget placement will not be remembered Disabling Analytical Cookies: - We will not be able to collect usage statistics - This may slow platform improvement - Will not affect your platform use Disabling Marketing Cookies: - You will see less personalized advertising - Advertising will still be shown, but less relevant Important Note: Disabling necessary cookies will result in platform malfunction. If you disable all cookies in your browser, some platform features may be unavailable.

To manage cookies in different browsers, please refer to your browser's documentation. Google Chrome: Open Cookie Settings: 1. Click on three dots in the upper right corner 2. Select "Settings" 3. Scroll down and click "Advanced" 4. In the "Privacy and security" section, select "Site Settings" 5. Click "Cookies and site data" Management Options: - Allow all cookies - Block third-party cookies - Block all cookies - Delete cookies Mozilla Firefox: Open Cookie Settings: 1. Click on three lines in the upper right corner 2. Select "Settings" 3. In the left menu, select "Privacy & Security" 4. In the "Cookies and Site Data" section, configure parameters Management Options: - Standard protection - Strict protection - Custom settings - Delete data Safari (macOS): Open Cookie Settings: 1. Open Safari menu 2. Select "Preferences" 3. Go to the "Privacy" tab 4. Configure cookie parameters Management Options: - Block all cookies - Allow from visited sites - Always allow - Manage website data Microsoft Edge: Open Cookie Settings: 1. Click on three dots in the upper right corner 2. Select "Settings" 3. Go to "Cookies and site permissions" 4. Click "Cookies and site data" Management Options: - Allow sites to save cookie data - Block third-party cookies - Manage exceptions - View all cookie data Mobile Browsers: iOS Safari: 1. Open "Settings" > "Safari" 2. Scroll to "Privacy & Security" 3. Configure "Block All Cookies" Android Chrome: 1. Open Chrome 2. Click on three dots > "Settings" 3. Go to "Site settings" > "Cookies" 4. Configure parameters

Some browsers support the Do Not Track (DNT) feature, which sends a signal to websites that you do not want your online activity to be tracked. What is Do Not Track: Definition: - A browser setting that sends an HTTP header "DNT: 1" - Signals websites about your preference not to be tracked - Voluntary option, depends on website implementation How to Enable DNT: Chrome: 1. Settings > Advanced > Privacy and security 2. Enable "Send a Do Not Track request" Firefox: 1. Settings > Privacy & Security 2. In the "History" section, select settings 3. Enable "Tell websites I do not want to be tracked" Safari: 1. Safari > Preferences > Privacy 2. Enable "Ask websites not to track me" Our Position Regarding DNT: Current Situation: - Currently, there is no single industry standard for handling DNT signals - Different browsers and devices interpret DNT differently - No consensus on how websites should respond Our Response: - Currently, our platform does not automatically respond to DNT signals - We continue to monitor the development of DNT standards - Ready to implement DNT support when a universal standard is adopted Alternative Tracking Management Methods: - Use our cookie settings on the platform - Manage cookies through browser settings - Use incognito/private browsing mode - Install browser extensions to block trackers

We may periodically update this Cookie Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When We Make Changes: Reasons for Update: - Adding new types of cookies - Changing third-party services used - Updating cookie duration - Changes in privacy legislation - Improving platform functionality Notification Process: Significant Changes: - Email notification to registered users - Banner on platform upon next login - Cookie control panel update - Opportunity to review settings Non-Significant Changes: - Updating the "Last Updated" date at the beginning of the document - Publication on website - Without special notification Your Actions: With Significant Changes: - Review the new policy - Update your cookie preferences if necessary - Continued use of the platform means agreement with the new policy Right to Object: - If you disagree with changes, you can disable certain cookie categories - For necessary cookies - you may discontinue platform use Where to Find Current Version: - Always available at sendico.com/legal/cookies - Last update date indicated at the top of the page - Archive of previous versions available upon request We recommend periodically checking this Policy for any changes. All changes take effect from the moment the updated version is published on the website.

If you have questions regarding cookie usage or this Policy, please contact us. Contact Information: Privacy Department: Email: privacy@sendico.com Address: Moscow, Russian Federation Phone: +7 (495) XXX-XX-XX Questions You Can Contact Us About: Technical Questions: - Cookie issues on the platform - Questions about how to disable certain cookies - Technical problems after changing cookie settings Privacy Questions: - What data is collected through cookies - How cookie data is used - Data transfer to third parties - Protection of information collected through cookies Preference Management: - Changing cookie settings - Deleting saved cookies - Withdrawing consent to cookie use Complaints: - Cookie setting violations - Privacy issues - Unauthorized cookie use Response Time: - We strive to respond to all requests within 3 business days - Complex questions may require up to 30 days for a full response - You will receive confirmation of receiving your request within 24 hours Additional Resources: - Privacy Policy: sendico.com/legal/privacy - Terms of Use: sendico.com/legal/terms - Help Center: help.sendico.com Right to Contact Supervisory Authority: If you believe we are violating data protection legislation regarding cookies, you have the right to file a complaint with Roskomnadzor or the relevant data protection supervisory authority.